Phone us: +27 (0) 21 851 3400
Email us: info@somersetsurgery.co.za

Patient Zone

    PATIENT ZONE


    Everything you need to know

    Dear patient,
    You can expect an optimal surgical experience in Somerset Surgery's state-of-the-art theater, where your safety is our first priority. Our doctor and staff aim for the highest quality care delivered with warmth, friendliness, individual pride and spirit of togetherness. Our Recovery Retreat provides a private place to recover with appropriate nursing care.
    We trust you will enjoy your experience with us. Please take not of the following information to ensure youe admission in seamless:

    PRIOR TO YOUR ADMISSION

    You must register at Somerset Surgery in person or on our website before your surgical date. you can complete the online admission process or bring the completed forms and supporting documents in person at least 24 hours prior to your surgery/procedure.

    ONLINE PRE-ADMISSION

    To complete the online pre-admission process you need the following documents ready (scanned in so you can attach them to the online pre-admission form)

    • A copy of the medical aid membership card (Front and Back)
    • ID document of the patient
    • Medical aid patients must obtain an authorisation letter containing:

                      ICD10 Codes

                      CPT Codes

                      Authorisation number from your medical aid

    once your documents are ready, please complete the details below

    1. Patient Details / Pasient besonderhede




    2. Person responsible for account / Persoon verantwoordelik vir rekening






    3. Medical Aid / Mediese fonds


    4. Nearest family or friend / Naaste familie of vriend




    5. Family or friend not living with you / Familie en vriend wat nie by jou bly nie




    6. Reffered by / Verwys deur


    PRACTICE TERMS: Our practice has no contract or agreement with your medical aid. We cannot negotiate with your medical aid on your behalf. Cosmetic surgery quotations are negotiated individually and must be paid in full before admission. Private patients for elective procedures must settle in full on the day of the procedure. Any shortfall not covered by your medical aid will be for your account. Interest will be added to accounts older than 30 days. If a booking is cancelled in less than 72 hours, an administration fee may be levied.

      I agree to the above-mentioned terms

      CONSENT : I consent to my details being divulged to relevent 3rd parties, e.g. medical aid, pathologist, hospital or reffering doctor, etc.


    YOU MUST UPLOAD THE FOLLOWING DOCUMENTS (ONLY PDF FORMAT) FOR THE FORM TO BE SUCCESSFUL:

    A copy of the medical aid membershipcard (front and Back) Upload attachments Front :

    Back:

    ID document of the patient Upload attachments


    Authorisation letter from the medical aid Upload attachments



    SUBMIT THE CONDITIONS FOR ADMISSIONS DOCUMENT


    I HAVE COMPLETED MY REGISTRATION AND NEED TO SUBMIT CONDITIONS FOR ADMISSIONS DOCUMENTS

    You can mail the completed form to: bookings@somersetsurgery.co.za or bring it in person at least 24 hours prior to your surgery/procedure.

    MEDICAL AID PATIENTS


    • We charge medical aid rate and will submit the claims electronically
    • Any co-payments must be made before/on the day of your surgery

    PRIVATE PATIENTS


    • You are responsible for three separate payments: to the surgeon, anaesthetist and Somerset Surgery.
    • You will recieve an itemised invoice after your procedure and you will need to settle all your accounts before your discharge (credit card facilities are available)
    • All cosmetic procedures must be paid two weeks prior to surgical date.
    • Pre/post-operative advice instructions for your specific cosmetics procedure can be downloaded from the following link:

    RECOVERY RETREAT


    If you are staying overnight, you will be taken to the Recovery Retreat by an ambulance service at no extra cost. It is situated opposite Somerset Surgery Day Hospital and offers overnight accommodation for you and your family members, should they wish to stay with you.


    We combine the best of a luxury guesthouse with the added advantage of appropriate nursing care if needed for each individual's requirements. A wide variety of services ensure that you and your family can experience care, comfort, support and security.


    MORE ABOUT RECOVERY RETREAT

    CONTACT US


    DAY HOSPITAL Tel: +27 (0)21 851 3400 Option 5 Fax: +27 (0)21 851 7840
    Address: Arun Place, Building 6, Suite C, Sir Lowry’s Pass Road, Somerset West


    HOSPITAL CASE MANAGER Mandy Baltaretu Account Queries Email: reception@somersetsurgery.co.za


    HOSPITAL RECEPTIONIST Sylvia Benadé Registration and Bookings Email: bookings@somersetsurgery.co.za


    HOSPITAL RECEPTIONIST Danielle Du Preez Registration and Bookings Email: admin@somersetsurgery.co.za


    RECOVERY RETREAT Contact person: Madelein Geldenhuys Tel: +27 (0)21 851 4043 Fax: +27 (0)21 852 9142 Email: guesthouse@somersetsurgery.co.za Address: 2 Orion Close, Somerset West