PATIENT ZONE Everything you need to know
You can expect an optimal surgical experience in Somerset Surgery's state-of-the-art theater, where your safety is our first priority. Our doctor and staff aim for the highest quality care delivered with warmth, friendliness, individual pride and spirit of togetherness. Our Recovery Retreat provides a private place to recover with appropriate nursing care.
We trust you will enjoy your experience with us. Please take not of the following information to ensure youe admission in seamless:
PRIOR TO YOUR ADMISSION
You must register at Somerset Surgery in person or on our website before your surgical date. you can
complete the online admission process or bring the completed forms and supporting documents in person at least 24 hours prior to your surgery/procedure.
To complete the online pre-admission process you need the following documents ready (scanned in so you can attach them to the online pre-admission form)
once your documents are ready, please complete the details below
Patient Details / Pasient besonderhede
Person responsible for account / Persoon verantwoordelik vir rekening
Medical Aid / Mediese fonds
Nearest family or friend / Naaste familie of vriend
Family or friend not living with you / Familie en vriend wat nie by jou bly nie
Reffered by / Verwys deur
PRACTICE TERMS: Our practice has no contract or agreement with your medical aid. We cannot negotiate with your medical aid on your behalf. Cosmetic surgery quotations are negotiated individually and must be paid in full before admission. Private patients for elective procedures must settle in full on the day of the procedure. Any shortfall not covered by your medical aid will be for your account. Interest will be added to accounts older than 30 days. If a booking is cancelled in less than 72 hours, an administration fee may be levied.
I agree to the above-mentioned terms
CONSENT : I consent to my details being divulged to relevent 3rd parties, e.g. medical aid, pathologist, hospital or reffering doctor, etc.
YOU MUST UPLOAD THE FOLLOWING DOCUMENTS (ONLY PDF FORMAT) FOR THE FORM TO BE SUCCESSFUL:
A copy of the medical aid membershipcard (front and Back)
ID document of the patient
Authorisation letter from the medical aid
SUBMIT THE CONDITIONS FOR ADMISSIONS DOCUMENT
I HAVE COMPLETED MY REGISTRATION AND NEED TO SUBMIT CONDITIONS FOR ADMISSIONS DOCUMENTS
You can mail the completed form to: firstname.lastname@example.org or bring it in person at least 24 hours prior to your surgery/procedure.
MEDICAL AID PATIENTS
We charge medical aid rate and will submit the claims electronically
Any co-payments must be made before/on the day of your surgery
You are responsible for three separate payments: to the surgeon, anaesthetist and Somerset Surgery.
You will recieve an itemised invoice after your procedure and you will need to settle all your accounts before your discharge (credit card facilities are available)
All cosmetic procedures must be paid two weeks prior to surgical date.
Pre/post-operative advice instructions for your specific cosmetics procedure can be downloaded from the following link:
If you are staying overnight, you will be taken to the Recovery Retreat by an ambulance service at no extra cost. It is situated opposite Somerset Surgery Day Hospital and offers overnight accommodation for you and your family members, should they wish to stay with you.
We combine the best of a luxury guesthouse with the added advantage of appropriate nursing care if needed for each individual's requirements. A wide variety of services ensure that you and your family can experience care, comfort, support and security.
MORE ABOUT RECOVERY RETREAT
Tel: +27 (0)21 851 3400 Option 5
Fax: +27 (0)21 851 7840
Address: Arun Place, Building 6, Suite C,
Sir Lowry’s Pass Road, Somerset West
HOSPITAL CASE MANAGER
Registration and Bookings
Danielle Du Preez
Registration and Bookings
Contact person: Madelein Geldenhuys
Tel: +27 (0)21 851 4043
Fax: +27 (0)21 852 9142
Address: 2 Orion Close, Somerset West